- General
-
Bugs
0
Fixed
Update to new version failed
When attempting to install the latest update (7.5.10) I get an error message that says that this update is not compatible with the 64-bit version of Windows 7. (Pro version, Service Pack 1 installed). Is this true (i.e., only 32-bit version available) or is something else going on?
Answer
0
Answer
Fixed
Michael (Ramen Software) 9 years ago
I assume that I know what the issue is. Versions until 4.5.10 didn't check the server status while updating, so if the server was e.g. overloaded, the tweaker tried to execute the file which contained the server error message, instead of the actual setup file. As that's not an actual executable file, Windows reported that it cannot be executed in a 64-bit environment.
Under review
The tweaker supports both 32 and 64-bit versions of Windows. Could you provide a screenshot of the error you're seeing?
Tried it again this morning, with the purpose of capturing a screen shot of the error message, but lo! and behold, the update loaded. I have no idea why it generated the error message previously.
Answer
Fixed
I assume that I know what the issue is. Versions until 4.5.10 didn't check the server status while updating, so if the server was e.g. overloaded, the tweaker tried to execute the file which contained the server error message, instead of the actual setup file. As that's not an actual executable file, Windows reported that it cannot be executed in a 64-bit environment.
Customer support service by UserEcho
